Home Deliveries
All home deliveries will be made within 5 working days.
We have simplified our product range to ease production and all orders will be dispatched within 5 working days of receiving your order.
When you place your order
When you place your order you will receive a confirmation email from Puddledub for your order.
If you don't receive a confirmation email, we may not have your order so please contact us.
Once we receive your order, we will review it and if there are any availability issues, we will contact you by phone or email to discuss potential substitutions. If you don't hear from us after your confirmation order then all is ok with your order and you will receive it within 5 working days.
What about home delivery if I am self-isolating?
If you are self-isolating, please detail this in the 'Delivery Instructions' comments box on our check out page so we can make the necessary arrangements for your order.
Please note you must give us instructions where to leave the box if you are not going to be in. Please detail this in the 'Delivery Instructions' comments box on our check out page. If our couriers can't deliver your box or leave it somewhere safe if you are not there, your box may end up back at the courier depot or returned to us.
If you have any queries then just give us a call on 01592780246
All our Puddledub products are supplied fresh and are suitable for home freezing.
Delivery Charges apply as follows:
- Local Delivery (Edinburgh & Fife) £3.95
- Courier (UK Mainland) £8.95
- Click & Collect (from Kirkcaldy High Street Butcher Shop) £0.00
- Free delivery on ALL UK Mainland orders over £100
Delivery charges apply to one nominated address in the UK mainland only.
If you think you may be out, you must provide alternative instructions for the courier company. If more convenient, you can have your order delivered to an alternative address, such as a neighbour, workplace or friend, or left in a safe place such as your garage or porch.
If in doubt please feel free to contact us on 01592780246 or email Tom before you place your order.
We have a minimum order value of £25. You will not be able to checkout unless your order value exceeds £25.
Gift Vouchers
If you are purchasing a gift voucher, please select 'Collect from Farm' to avoid delivery charges being applied when you check out. We will then email your voucher and online code to you.
If you are purchasing a gift voucher along with other Puddledub products, normal delivery charges will apply to your products and your voucher will be emailed to you. If you have any gift voucher queries, please email Tom.
Returns
Please check your order on arrival and report any damage on delivery.
Our policy is to replace all merchandise that arrives in a damaged condition upon return of the damaged goods. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.
