Home Deliveries
Online order deadline is midnight Sunday for delivery on or before the following Friday.
We will email you when your order is being processed for delivery so you know when to expect it. What we can assure you is, all orders placed before midnight Sunday will be delivered by 7pm ON or BEFORE the following Friday.
EXPECTED DELIVERY DAYS
Our delivery routes are as follows:
Monday
Glenrothes, Leslie, Falkland, Freuchie,Strathmiglo, Cupar, Kingskettle, Kinghorn, Burntisland, Aberdour, Dalgety Bay, Inverkeithing, North Queensferry.
Kinglassie, Cardenden, Lochgelly, Cowdenbeath, Kelty, Crossgates, Kinross.
Tuesday
Courier orders out for Next day delivery,
Kirkcaldy, Auchtertool, Kennoway, Windygates, Leven area,
Click and collect at Kirkcaldy shop 207-217 High St
Dunfermline KY11
Limekilns, Crossford, Cairneyhill, Valleyfield, Culross, Blairhall, Saline, Carnock.
Wednesday
Edinburgh, South Queensferry
Dunfermline KY12
Thursday
Perth
Dollar, Alloa, Stirling, Denny, Falkirk, Linlithgow, Bathgate, Boness.
Elie, Anster, Pittenweem, St.Andrews, Newport, Tayport, Wormit.
Edinburgh
Please note these are estimated delivery dates. Any queries, please get in touch with us by email or phone the farm on 01592780246.
When you place your order
When you place your order you will receive a confirmation email from Puddledub for your order.
If you don't receive a confirmation email, we may not have your order so please contact us.
Once we receive your order, we will review it and if there are any availability issues, we will contact you by phone or email to discuss potential substitutions. If you don't hear from us after your confirmation order then all is ok with your order.
What about home delivery if I am self-isolating?
All our deliveries in keeping with Government guidelines are now no contact.
We will leave your order on your doorstep. If you would like it left elsewhere, you must give us instructions where to leave the box in the 'Delivery Instructions' comments box on our check out page.
If our couriers can't deliver your box or leave it somewhere safe, your box may end up back at the courier depot or returned to us.
If you have any queries then just give us a call on 01592780246
All our Puddledub products are supplied fresh and are suitable for home freezing.
Delivery Charges apply as follows:
- Local Delivery (Fife, Edinburgh, some PH and FK postcodes detailed below) £3.95
- Courier (UK Mainland) £8.95
- Click & Collect (from Kirkcaldy High Street Butcher Shop) £0.00
- Free delivery on ALL UK Mainland orders over £100
Delivery charges apply to one nominated address in the UK mainland only.
If you want to have your order delivered to an alternative address, such as a neighbour, workplace or friend, or left in a safe place such as your garage or porch, this is possible.
Please contact us on 01592780246 or email Tom before you place your order.
We have a minimum order value of £25. You will not be able to checkout unless your order value exceeds £25.
If you have a local delivery it will be delivered in one of our own vehicles under refrigeration but will be in a bag or cardboard box. If your delivery is sent by overnight courier ie non-local then it will be packed in an insulated box with ice packs.
Local Delivery Postcodes
The following postcodes are eligible for local delivery charge of £3.95
'PH1','PH10','PH11','PH12','PH13','PH14','PH2','EH27','EH30','EH47','EH48','EH49','EH51','EH52','EH53','EH54','EH55','DD1','FK1','FK5','FK10','FK11','FK12','FK13','FK14','FK19','FK2','FK3','FK4','FK7','FK9','EH1','EH10','EH11','EH12','EH13','EH14','EH15','EH16','EH17','EH2','EH20','EH21','EH28','EH29','EH3','EH30','EH4','EH5','EH6','EH7','EH8','EH9','DD6','FK10','KY1','KY10','KY11','KY12','KY13','KY14','KY15','KY16','KY2','KY3','KY4','KY5','KY6','KY7','KY8','KY9
Gift Vouchers
If you are purchasing only a gift voucher, please select 'Collect & collect from Kirkcaldy' to avoid delivery charges being applied when you check out. We will then email your voucher and online code to you.
If you are purchasing a gift voucher along with other Puddledub products, normal delivery charges will apply to your products and your voucher will be emailed to you. If you have any gift voucher queries, please email Tom.
Returns
Please check your order on arrival and report any damage on delivery.
Our policy is to replace all merchandise that arrives in a damaged condition upon return of the damaged goods. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.
